Refund policy

Return & Refund Policy

Returns

We want you to love your purchase. If you are not completely satisfied, you may request a return within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in original packaging, including any tags or protective materials

  • Proof of purchase is required

Returns requested after 14 days of delivery may not be accepted.

Non-Returnable Items

For hygiene and customization reasons, the following items are non-refundable and non-returnable:

  • Custom-made or personalized jewelry

  • Engraved items

  • Earrings (unless defective upon arrival)

  • Items marked as final sale

Return Process

To initiate a return, please contact us at hola@sealasol.com with your order number and reason for return.
Once approved, you will receive return instructions.

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable.

Exchanges

We offer exchanges for defective or damaged items only. If you received a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the item and packaging. We will evaluate the issue and provide a replacement or refund at no additional cost.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier. If you believe your package was misdelivered, please contact the carrier directly. We will assist where possible.

Care & Wear Disclaimer

Normal wear and tear, accidental damage, exposure to water, chemicals, or improper care are not considered defects and are not eligible for return or refund.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting to our website.

Contact Us

If you have questions about returns or refunds, please contact us at:
hola@sealasol.com